Issue with Incorrect Subtotal Calculation in WooCommerce

[Cuong Nguyen]

#14380

Dear Support Team,

I hope this message finds you well. I’m reaching out today to report an issue that I have been experiencing on my WooCommerce-powered WordPress website.

To illustrate the problem more specifically, here is an example:

When a customer adds a product to their cart, the individual costs are displayed as follows: Product cost: $1 Shipping cost: $6.9

However, when the customer proceeds to view their cart, the subtotal is incorrectly displayed as $1, despite the added shipping cost.

Ideally, with the product and shipping costs combined, the subtotal should be calculated as $7.9.

I have checked my WooCommerce settings, made sure all the plugins, themes, and the WordPress version itself are up-to-date but the issue persists. I am also using the Ali2Woo plugin for importing products from AliExpress into my WooCommerce store.

I would greatly appreciate your guidance and assistance in resolving this issue. Ensuring that the subtotal reflects all the relevant costs is crucial for my business operations and customer satisfaction.

Thank you very much for your time and support.

Best Regards,

[Admin]

#14388

Hello, could you check our demo website and try to reproduce the same error there: https://demo.ali2woo.com/wp-admin

[Author]

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