[Admin]

in reply to: Renewed license – but still inactive #13443

Hello,

Did you try steps from the article: https://help.ali2woo.com/codex/license-management/

[Admin]

in reply to: eBay Dropshipping and Fulfillment for WooCommerce #13442

Hello,

This is known issue. The eBay API is changed recently, our team is working on the new plugin version that will support these changes. The update will be available on the next week.

[Admin]

in reply to: Product Options Not Showing #13438

Hello,

Such issue should not happen, because each image are strictly matched with the variation.
Please try to reimport the same product on our demo website.

[Admin]

in reply to: re grab a product with zero stock #13437

Hello,

It looks like you have already sent a similar ticket to our support center?
Let me know whether your problem has been resolved?

[Admin]

in reply to: I am unable to update my Ali2Woo Plugin #13415

Hello, thank you for the information. We have upgraded the plugin update module. Perhaps it caused the problem.

[Admin]

in reply to: affiliate links #13414

Yes, the plugin support the affiliate links, moreover it support three affiliate links providers: AliExpress Affiliate, Admitad and EPN.

Please check the following article in the plugin knowledge base: https://ali2woo.com/codex/account-settings/

[Admin]

in reply to: my ip is blocked #13413

Hello, i don’t know whether you already sent a request to our support center, but you could get a fast reply from our specialists there, please don’t hesitate to contact us there in the next time.

If you see the error like “ip is blocked”, you need to create new account on ali2woo.com or log into your existed account, and reset your purchase key. For further information, refer the article in the plugin knowledge base.

[Admin]

in reply to: How to generate API key in the plugin settings? #13409

Hello, sorry for the delay.

It’s better to contact our support center directly to get a fast reply.

The Ali2Woo settings > API Keys page is the place where you can generate a special link that you need copy in your chrome extension settings. The link contains special API Key that the extension is using to connect to your store. For further information, please check the article in the plugin knowledge base.

• This reply was modified 4 years ago by Admin.
• This reply was modified 4 years ago by Admin.

[Admin]

in reply to: Problem: mini cart is not updated dynamically #13395

Hello, thank you for contacting us here.
Normally the mini-cart module can be added by your theme code or some third-party plugin.
You may want to contact the appropriate product support and check the issue with them.
However, if you prefer our technical specialist to check the issue, please contact our support center, we will open a custom work and give you an estimation for the task.

[Admin]

in reply to: Bug Ali2woo #13380

Sorry, we have moved the forum to the subdomain and therefore it was a little delay in answers. Recently a few new updates of the plugin have been released, the latest version is 1.18.3

[Admin]

in reply to: #13219

Hello, first of all make sure you have latest plugin version installed.
It should be 1.8.4 now.

1). If the field width is still not correct, try to set it strictly using CSS:

.ginput_container span.select2 {
width: 300px !important;
}

2). It shouldn’t happen, please contact our support center

[Admin]

in reply to: #13218

Hello, your theme can affect styles of the swatch items. Please contact our support center, our technical specialist will help you with the issue.

[Admin]

in reply to: #13217

Hello, do you think your website become slower because of the plugin?
Try to deactivate the plugin temporary  and check whether it’s resolved the issue.

[Admin]

in reply to: #13215

Sorry for the delay:

1. Then all variants in your product should have the same price. In this case woocommerce will not show it as price range.

2. You can select the default shipping method in Ali2Woo settings. Check shipping settings page there.

[Admin]

in reply to: #13214

You can download it from chrome web store

[Author]

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