[Admin]

in reply to: #8045

Yes you need to save the changes after new api key is added.

We realized that this is a bit confused step for users.

That’s why in the next plugin release, we’ll simplify this process.

Please use the following instruction to connect the chrome extension to your store:
https://forum.ali2woo.com/codex/ali2woo-google-chrome-extension/

[Admin]

in reply to: #8044

Hello,

Can I update a product that is out of stock with another seller that has the same product on Aliexpress?

Yes, just open product edit page and go to A2W Data tab, there you can input a new external (AliExpress) product ID. After that you need to save changes and make the AliExpress synchronization for this product.

I figured it out what’s weird is I’d set the multiplier and then click save and then apply the prices, and then save again and the prices wouldn’t change.

Now you understand how it works? Please check out the following article:
https://forum.ali2woo.com/codex/pricing-markup-formula/

Thanks

[Admin]

in reply to: #8015

If you can’t install the plugin for some reason, please contact our support.

We’ll help you to set up it.

Thanks.

[Admin]

in reply to: #8014

Hello,

Please send a ticket to the support center. If you have already sent it, specify your ticket number.

Thanks.

[Admin]

in reply to: #8011

Hello,

1.

when I click on order fulfillment in WP back-office, the billing fields from our WP website are not all corresponding to the Aliexpress billing fields. It means that we have to do some manual modification. Is there a way so that these fields are filled in automatically?

Recently we have updated our chrome extension, the new version should be available there

Please note, the new version number is 0.65

If after the update, the issue will keep, please contact support.

2.

How do you get order tracking number from aliexpress?

Please check the following article: https://forum.ali2woo.com/codex/tracking-orders/

Thanks

[Admin]

in reply to: #8001

Hello,

It looks like some css/js conflict in your backend.
Please send a ticket to the support center.
We’ll help you to solve the problem.

Thanks

[Admin]

in reply to: #7998

Hello,

1. After you have downloaded the Ali2Woo plugin from CodeCanyon, you get the plugin archive.
You need to find another (installable) archive which is inside of the first archive.

2. Insert your purchase code to the plugin settings and try to import and push at least one products.
After that, your purchase key will be activated in our system and you can use it when logging into Ali2Woo website.

If you can’t resolve these issues, just send a ticket to our support center. We’ll help you.

Thanks

 

[Admin]

in reply to: #7987

Hello,

1. As for video, we’re going to add such a feature in the next plugin release.
Could you please send some links to the products with video?

2. Yes, the Ali2Woo plugin has the built-in image editor tool.

Thanks

[Admin]

in reply to: #7986

Hello,

You can replace or delete “AliExpress” word automatically.
The Ali2Woo plugin has the build-in feature for that.

Thanks

[Admin]

in reply to: #7985

Hello,

You need to edit the comment settings via WordPress.

Go to Settings > Discussion from the WordPress dashboard. Then under “Other comment Settings” check the box that says “Break comments into pages with [number]….”

What ever you set the [number] as is how many reviews will show on the review tab. The rest get paginated.

Thanks

[Admin]

in reply to: Checkout multiple orders @ Aliexpress at the same time. #7870

I think we could implement a feature to fulfill them one by one like in a queue.
So you will just open your order list page, then click a button “Place All” and the chrome extension place each order in the list. This is the feature you’re looking for?
Thanks

[Admin]

in reply to: #7861

Hello,

1. Ali2Woo use built-in comments to keep the reviews imported from AliExpress. So your question is about how to change the order of WordPress comments. The only option to change the ordering is using the option you can find in

WP Dashboard > Settings -> Discussion > Other comment settings > Comments should be displayed with the older/newer comments at the top of each page.

As for reviews you can’t edit – you can send a ticket to the support center and we’ll check the issue.

2. It looks like some cache on your side. Do you use any cache plugins?

Thanks

[Admin]

in reply to: #7846

Hello, it looks like you didn’t insert your purchase key on the plugin settings page.
Please send a ticket to the support center.

[Admin]

in reply to: Ali2Woo 1.6.0 – UPDATE #7785

How do you find the Update? I tried to do this as explained but it did not show the update in the download page. Thanks so much.

It takes some time before a new version becomes available on CodeCanyon. Their team approve the update and then it’s opened for everybody. Please check it now, it should be there already.

[Admin]

in reply to: GF Autocomplete #7730

Please send a ticket to the support center.
Our developers send you the cost.
Thanks

[Author]

Posts